Refund & Return Policy
At Huedwell, we want you to love every piece in your space. If something isn't quite right, we're here to help make it right.
30-Day Money-Back Guarantee
We offer a 30-day money-back guarantee from the day your item is delivered. If you're not completely satisfied, get in touch within 30 days and we'll arrange a return and refund on eligible items.
Return Eligibility
To be eligible for a return, items must be unused, undamaged and in their original condition, free from marks, dust and odours, and returned in their original packaging with all included parts and accessories.
The following cannot be returned:
- Gift cards
- Items reported as damaged or faulty after the eligible window has passed
- Any item not in its original, resalable condition
When a Return May Not Be Accepted
We may be unable to accept a return if the item has been used or installed beyond what is needed to inspect it, if it has been damaged through misuse or accident, or if the original packaging is missing. A change of mind alone does not always qualify, so please reach out and we'll always do our best to find a fair solution.
Faulty or Defective Items
If your item arrives faulty, damaged in transit or defective, please contact us within 14 days of delivery with your order number and a few photos. For confirmed faults we cover the return shipping and offer either a free replacement or a full refund, whichever you prefer.
Return Shipping
For general returns, the cost of return shipping is the customer's responsibility. For faulty or defective items, we cover it. If your item is valued over $75, we recommend using a tracked and insured shipping service, as we cannot guarantee we will receive items sent without tracking.
Refund Processing
Once your return is received and inspected, we'll email you to confirm approval. Approved refunds are processed to your original payment method within 5 to 10 business days. Please note that your bank or card provider may take a little additional time to reflect the funds.
How to Start a Return
To begin a return or report an issue, email us at contact@huedwell.com or use our Contact page with your order number and details. This is the fastest way to reach us and is preferred over social media messages.
We're a small team who genuinely care about your experience, and we'll always work with you to put things right.